Frequently Asked Questions

    General

  • What is Pawsley?
  • Should I feel secure giving my payment info online?
  • Do you sell my info to third party marketers?
  • What’s your return policy?
  • Deals

  • My dog deserves a treat! How do I make a purchase?
  • Do I need a printer?
  • I have two dogs. What if I want to buy more than one of the same deal?
  • Are vouchers transferable?
  • How long do I have to redeem my voucher?
  • Are there any restrictions on vouchers?
  • 4% For 4 Paws

  • 4% of your proceeds go to charity?! How do you guys select who needs it most?
  • I have a favorite charity or cause‚ will you work with them?
  • General

    What is Pawsley?

    In a nutshell (a dog bone?)‚ Pawsley is an interactive social networking and social shopping experiment created for dogs‚ their owners‚ and people that sell dog-related services or stuff. That’s it! But we put some cool new twists on this simple idea…

    We wanted to take the familiar concept of social networking‚ apply it to our furry friends‚ toss in some ribbons‚ and inject a bit of shopping so that our members can leverage their collective love of canines – all in a cool looking way‚ of course!

    But we really DO love dogs (not just our own!)‚ so we were committed from the start to give back to the dog community at large – that’s where 4% for 4 paws comes into play. We promise to donate 4% of all proceeds to dog-related charities and causes throughout the country!

  • General

    Should I feel secure giving my payment info online?

    Does a dog bark? Totally! We process transactions over a secure (SSL) connection using high-grade 256-bit encryption. At no time is your credit card info stored on our servers.

  • General

    Do you sell my info to third party marketers?

    Yuck. Never! We take privacy very seriously. Please read our privacy policy for more information.

  • General

    What’s your return policy?

    But why would you ever return a treat? Kidding. We understand that stuff happens. Many of our deals are time-sensitive‚ so sometimes it might not be possible to issue a traditional refund. But we’re good dogs – so if you’re not happy‚ get in touch with us (bark@pawsley.com) within 30 days of your purchase and we’ll do our best to fix the problem!

    Also‚ while we cannot refund redeemed vouchers‚ if you feel as though you received crummy service from the merchant‚ please let us know and again we will do our best to resolve the issue… and scold the merchant.

  • Deals

    My dog deserves a treat! How do I make a purchase?

    Do you have a credit card and 90 seconds? Then you’re all set! Once you register (it’s free)‚ all you have to do is click the ‘Buy’ button. If the deal has a minimum‚ we’ll only charge your card and send you a confirmation if that minimum is reached. If the deal has no limit‚ then your credit card will be charged and you’ll receive a confirmation shortly after placing your order. Easy‚ right? Sometimes you’ll also need a printer to redeem your voucher (if it’s for a local service)‚ but it’s saved online so you can always print it later.

  • Deals

    Do I need a printer?

    Sometimes‚ but not often. For any voucher that will be redeemed online‚ all you’ll need is the unique offer code that we generate in partnership with the merchant. Then simply visit the merchant’s website‚ load up on whatever deal you purchased‚ and enter your unique code at checkout.

    For local services‚ you may need to present (and therefore print) your voucher when you want to redeem your deal. No printer? No problem! Once a deal has been activated and your order is processed‚ your voucher will be emailed to you and it can be printed out wherever is most convenient. You can also sign into your account and click ‘My Deals’ to view and print your purchased deals at any time.

  • Deals

    I have two dogs. What if I want to buy more than one of the same deal?

    No problem! Vouchers will have unique individual codes that ensure that they can only be used once. If you print out multiple copies of the same voucher‚ only the first one given to the merchant (or entered into a merchant’s website at checkout) will be accepted. So protect them as if they’re your favorite squeaky toys!

    If you buy multiple quantities of the same deal‚ each voucher will contain a unique verification code. The fine print of the deal will list the maximum purchase per person. If there is no maximum‚ buy as many as you want!

  • Deals

    Are vouchers transferable?

    Unless explicitly stated‚ yes‚ you can give your voucher to a friend – canine or otherwise. Just forward him/her the appropriate confirmation email that contains the instructions for use‚ as well as the unique code.

  • Deals

    How long do I have to redeem my voucher?

    It depends‚ but we promise that we work out pretty reasonable terms with each and every merchant so don’t fret! The terms and restrictions will be clearly listed on the deal page‚ so you’ll know exactly what you’re buying. However‚ if your voucher reaches its expiration date‚ it loses its promotional value – but you can still redeem it at the purchase price for the length of time stated by gift certificate laws in your state.

  • Deals

    Are there any restrictions on vouchers?

    Although every dog has its say‚ sometimes the master needs to set some ground rules. While we’re not nearly as strict as the Central Park off-leash policy‚ there are a few general guidelines.

    In general‚ vouchers: Are not valid for cash back Cannot be combined with other offers Must be used in a single visit Do NOT cover tax and/or gratuity

    Please read our Terms of Service for more details. But in general‚ any significant restrictions or limitations will be clearly legible on the deal page!

  • 4% For 4 Paws

    4% of your proceeds go to charity?! How do you guys select who need it most?

    Good question. But quite frankly‚ every cause deserves a few bones here and there – we’re not trying to support one over another. Instead‚ we select a charity or cause based on several variables‚ including the input of participating merchants and MEMBERS! So if you have a fave in mind‚ please let us know (bark@pawsley.com)! Regardless‚ we will publish and distribute where the 4% has gone so that everyone can feel good about buying his or her pooch that amazing treat!

  • 4% For 4 Paws

    I have a favorite charity or cause‚ will you work with them?

    Of course! We are always looking for great causes. If you support a non-profit organization and want to see us throw them a few bones‚ let us know!